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Request RMA

A return merchandise authorization (RMA) is a part of the process of returning a product in order to receive a refund,
replacement, or repair during the product's warranty period.

If you have any problems with your product or your product is in need of repair,
please send the item to the service center in Korea or to one of our Authorized Service Partners.
Bluebird offers repair services for products that are under warranty or covered by a service contract.
Please note that repair charges will be applied to out of warranty products. For all repairs and RMAs,
please follow our RMA Procedures.

RMA Process

  • If you wish to request an RMA for a product you purchased, access and register
    RMA on BGSS (Bluebird Global Service System). You will get RMA number after RMA temporary saved.
    Only if you entered tracking information in BGSS is Bluebird service center can track your package.
  • If your product needs to be charged for the repair, you will receive confirming quotation email from BGSS.
  • Once we have received your payment, we will proceed with the repairs.
    It usually takes about 2~5 working days to repair and then we will take the product quality test before
    the actual shipment. You will receive complete repair email from BGSS after shipment. And can find out the detailed
    RMA report and Invoice which is included shipping information and tracking number in BGSS.

Please note that RMA numbers are valid for 30 days from date of issue and not for the items which are not received by the Repair Center.
Freight cost is imposed on each party for each route according to our service policy.

If you want faster RMA Service, you may use any of our other Authorized Service Partners, which may be closer to your offices.
Please contact the following email address if you have any questions: rma@bluebird.co.kr

- Bluebird is committed to providing you with timely and quality service.

- We regret that we cannot service product submitted without an RMA.

- Bluebird will not accept returns without prior authorization and an RMA number.
Devices will be returned to you without being repaired.

RMA Flow

Track a Repair

You can checking on the progress of RMA at BGSS Website.